FAQ

Below is a list of frequently asked questions to help you understand a little bit more about Nexios.

Can I use Nexios exclusively as a cloud-based platform?

Nexios platform is designed as cloud service but it can be easily installed on a dedicated hardware and used as an enterprise (on-premise) platform. Regardless of installation model, all Nexios features are available to end users without any restrictions.

 

Key to the success of Nexios platform is the ability to simplify customer interactions, it can be easily integrated with external applications, increase productivity and reduce time to market with lower capital/operational costs.

What are the usage scenarios & target customers?

Nexios is a versatile platform which can be used in many flavors. Some of the usage scenarios include contact center platform, IVR or auto-attendant platform, call recording platform, announcement server (pre & post answer) and value added services platform. The platform is applicable across all industries: service providers, telecom operators, enterprises of all sizes, etc …

Can I access Nexios from any location?

Users are not geo-location dependent and platform access, including all of its features, is enabled from internet browser from any location.

Is it possible to integrate Nexios with 3rd party applications?

Nexios support REST API, which can interface with legacy and modern third party applications. Integrate Nexios.core into your legacy applications and use single-sign interface for your regular business or use our Nexios.app for complete out-of-the-box contact center experience.

Can I predict my costs?

Nexios platform is designed to enable scaling up or down to meet the most demanding operational requirements. With flat-licensing and pay-as-you-go billing model, Nexios ensures predictable and affordable costs for enterprises of all sizes.

 

Usage of Nexios cloud service excludes capital investment and minimizes operational expenses.

 

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How can I administer Nexios platform?

Nexios administration is enabled through intuitive and user-friendly web interface. The platform itself can be managed in real-time without any delays. Besides self-administration and self-care we can offer reactive or proactive managed services including a fully managed Nexios platform, network and hosting environment including backup. Managed service includes access to our engineers or dedicated project manager. Regardless of selected support option, we offer transparent pricing with contractually agreed hourly rates.

Can I import existing data, such as contacts, call history, etc?

In order to help you with the transition to Nexios platform, we can provide professional services for importing various types of data. However, due to the complexity of certain data structures we first audit and quote for each type of data. If you have further questions, please contact us for more information.

Do I need to make any updates to use latest Nexios features?

Nexios is under continuous development and improvement following a development roadmap influenced by many years of industry experience and incorporating the valuable feedback from our customers. Benefit from agile, ongoing development without the need for any additional downloads or upgrades on your side.

Can we tailor Nexios for our own use-case?

Nexios is a complete in-house solution and can be adjusted to specific business needs. Development of such tailored over-the-top solutions enables better utilization of Nexios features in specific customer environment. If you have further questions, please contact us for more information.

Do you offer consulting services?

Planning to implement contact center platform or you just need more information about successful customer care support?

Besides development and implementation of successful contact center solutions, Nexios expert team is specialized in a contact center, network and architecture consultancy. We can offer business process, internal resources, and network analysis.

 

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Questions?

If you can’t see an answer you require, or you need an additional information, please let us know and we’ll be happy to answer your questions.