CRM: On premise vs. Cloud
Cloud-based CRM systems are becoming increasingly popular as the simplest way to store and process your data. But, is it always the right choice? Some people are ambassadors of cloud and cannot imagine using anything physical, while others have their doubts about replacing the on-premise setup. What is the reality? How can you find the […]
8 call center KPIs you have to measure
We can all agree, that every call center needs key performance indicators in order to maximize efficiency, to celebrate achievements and to find out which areas require further improvement. When analytics are used correctly, you can see real data on how your call center operates and it gives you the chance to prepare an action […]
How to keep your remote agents motivated?
2020 is the year of the big global pandemic. The unfortunate spread of the coronavirus forced companies to move operations to the homes of their employees. According to recent researches, the possibility to stay at home for office hours provides a great motivation by itself on the job market and people tend to gravitate towards […]
How to manage a remote call center?
With the outburst of the COVID-19 pandemic, all industries are forced to investigate what part of their operation can be performed from home. The call center would be an obvious answer, however it’s not as simple as it seems. There are multiple challenges to overcome in order to run a remote call center successfully, these […]
5 signs you need a new call center software
Nowadays it’s more important than ever to keep up with the newest trends and offer the most up-to-date solutions to the end-users, in order to stay relevant on the market. If any of the following signs are true about your call center, it may be time to think about updating the software you are using. […]
Boost the customer experience with video identification!
2020 is a challenging year for the business world. With the outbreak of COVID-19 it became unusually hard to meet the predefined targets, especially in the customer-facing industries. However, it’s not only the companies, who suffer the consequences of the lockdowns and quarantines. End-users also have a hard time managing their everyday life while being exiled […]
Increasing efficiency with smart call center management
Not all call center agents are the same. Maybe they all had the same training and work according to the same guidelines, yet their performances differ. This is not really revolutionary information, but now you can use it to your advantage with the smart queueing tool of the Nexios portal. Every database has different ranges […]
Recession & Cloud
We all know it’s coming sooner or later. Some might not be affected at all; some might feel it more than others. Either way, impact is almost always visible and usually, not being prepared for it hardens the blow. Even if we put recession aside, operational costs of running almost any business nowadays are growing and, […]