How to use IVR effectively and improve the customer experience

IVR or interactive voice response is an automated system response to answer calls and support the call center by providing instructions to customers. The callers are able to input responses by pressing numbers on the keypad designated to certain commands, narrowing the range of potential information and support required from live agents. Customers are usually […]

Live chat as part of the CRM system

In 2022, companies are thriving to create an omni-channel approach when communicating with their customers. Nowadays, offering multiple solutions to get in touch with your business is not considered bold anymore, it is rather a necessity. Your customers are living a fast pace of life, so they appreciate anything that helps them save a couple […]

Is it time to change your CRM system?

There are countless articles and comparisons regarding software and solution choices online and it is so for a good reason. Today, in 2022, the market is flooded with thousands of different solutions and suggestions of what to pay attention to – so many in fact that it’s easy to get lost in what one’s real business […]

5 tips to effectively train newcomers virtually

The coronavirus pandemic has drastically changed our lives during the past 2 years. Businesses had to adapt to remote working conditions, virtual meetings and online staff management – and it presented countless challenges to most companies. Many had tried to postpone hiring new employees, expecting the pandemic to finish and everybody to return to the […]