Is it time to change your CRM system?

There are countless articles and comparisons regarding software and solution choices online and it is so for a good reason. Today, in 2022, the market is flooded with thousands of different solutions and suggestions of what to pay attention to – so many in fact that it’s easy to get lost in what one’s real business needs are and tend to over complicate things in the end.  

Basically, starting from the beginning, two separate kinds of users can be described – those that already have a functioning system (not necessarily a platform or CRM but at least some form of business software) and those that haven’t been using any such solution and want to implement it in their business. 

The general advices that many agree on, for both users, would be: 

  • define what you want from the solution – what your business needs and how the new solution can help you achieve them and fulfill your requirements
  • if you don’t know what to expect – ask, question, request a test period; let the developers stress out what you can gain from it and why would it be good for your business
  • don’t wait too long to switch once the testing is completed– time is passing and every minute counts in profit terms 
  • think about your people – simplicity and flexibility is the key for optimal performance and it’s important that the users are ultimately satisfied and can easily operate within the system

In case of Nexios, each and every member of our team have been active users of various CRM solutions for several years, managing contact centers, polishing and/or using already polished processes. We all have the same experience: in due time each of us noticed that eventually we were ending up missing some functionalities that would be a necessity or just needing something additional that would make a difference in our day-to-day work.

Whenever mentioned, that feedback from the top management was always that it’s too expensive and takes too long to make any kind of change and ultimately no one was willing invest the time and resources to get closer to fulfilling the requirements and providing a better solution for us all. Surely everyone has had a similar situation in their career. 

That is why at Nexios we are making sure that it’s a solution made by the users for users – plug & play service requiring just internet access and a headset, constantly being upgraded and developed in coordination with our clients, to keep up with standards and provide a simple and effective user experience. 

If it managed to peak your interest, feel free to reach out to us for more information!

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