The privacy of individuals and the protection of personal data are fundamental human rights. We have a duty to take care of the privacy of individuals whose personal data we process and store. We ensure the personal data are collected and processed only when necessary.
We adhere to the following principles with the aim of protecting the privacy of business partners and clients, the customers of our clients, our employees and visitors:
If, after you have read them, you will have further questions about the protection of personal data or wish to exercise any of your rights in the protection of personal data, please contact our
Data Protection Officer
Igor Barlek, CIPP/E
Nexios as comprehensive contact center platform is built and managed by the legal entity Synverso which acts in relation to your personal data as our business partners or potential clients via this website as data controller, which determines the purposes and means of the processing of your personal data, and ensures that any security measures for your personal data are in place.
Also, as a contracting party to our business partners, Synverso is a data processor on behalf of business partners as data controllers, which give us full confidence in the provision of a wide range of services with the highest data protection and security safeguards ensured.
The controller of the processing of your personal data via this website is:
Pavlenski put 5J
Although you can use our website without giving any personal data, after contacting us via our contact form or directly via our email address, Synverso collects information about you. The information you fill in (personal information such as your name, email address, organisation) or send by direct email will be processed and stored so that we can contact you and respond to your request.
We will not share or give access to your personal data with any third party. The data will be used solely for the purposes of business contact.
We provide access to your personal data to authorised external data processors for the purpose of data processing on behalf of Synverso on the basis of our explicit instructions and through concluded data processing agreements ensuring a high level of protection of personal data. Engaged business entities shall strictly respect the obligation of confidentiality in accordance with this policy and with the data processing agreements we have concluded in accordance with the GDPR obligations. In the framework of its activities, Synverso uses the services of data processors that process personal data for the purpose of IT support, software solutions maintenance and safe data storage.
Information security and cyber security are our core business and value. We ensure that your personal data are protected against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to personal data transmitted, stored or otherwise processed. This is implemented through appropriate professional technical and organisational security measures.
Our website uses the necessary cookies to ensure page functionality and does not collect any personal data by the cookies.
Our website also uses the analytics cookies but only upon your prior consent:
You are free to contact us at any time for the purpose of exercising your rights in the field of the protection of your personal data. Your rights are as follows:
Right of access to personal data
You have the right to access your personal data and to know what data and how we process, for what purpose and for what time. We give you the opportunity to see your personal data or to request a copy of your personal data.
Right to rectification of personal data
You have the right to correct or complete any inaccurate or incomplete personal data that you have provided and which we have collected.
Right to erasure of personal data
You have the right to request a deletion of your personal data, when the data are no longer necessary to achieve the purpose for which they were collected or when you make a reasoned
Right to object
You have the right to object to specific handling of your personal data. For example, you may request that we stop processing your personal data for direct marketing purposes.
Right to restriction of processing
You may ask us to restrict the processing of data, for example when the erasure, correction or objection concerning your personal data is on hold and/or where we have no valid basis for processing your data and want them to be retained. When the processing is restricted, your data will be stored and not further processed. For example, if you challenge the accuracy of your data, the processing of such data will be restricted until it is ensured that the data are correct.
Right to transfer data
Where processing is carried out by automated means of processing on the basis of a contract or consent, you have the right to receive the personal data you have provided to us in a structured and commonly used machine-readable format and to transmit such data to third parties by your decision.
If you wish to exercise any of the above-mentioned rights, you are free to apply by email to
We shall respond to your request as soon as possible and no later than one month after receiving
your request. If the secure confirmation of your identity is not possible, we will be free to request
additional verification of your identity.
You may at any time lodge a complaint with the competent supervisory authority, in particular in the EU country where you have a habitual residence, place of employment or place of alleged infringement, if you consider that our processing of your personal data is not lawful.
Direct contacts of the competent supervisory authority in the Republic of Croatia are:
CROATIAN PERSONAL DATA PROTECTION AGENCY (AZOP)
Selska cesta 136, 10 000 Zagreb, Republic of Croatia
Telefon: +385 1 4609 000 Fax: +385 1 4609 099
e-mail: firstname.lastname@example.org Web: www.azop.hr