Use the new chatbot element, Custom Events, to send custom events to People.
When an end user interacts with your chatbot and performs an action, you can pass this event to People, and save it against the end user’s Person profile. You can then retrieve this information from People to use in interactions with the end user.
- Use the event as context in Answers and Conversations.
- Follow up with the end user through a Flow campaign in Moments.
- Use the event properties to populate computed attributes in People.