How to keep your remote agents motivated?
2020 is the year of the big global pandemic. The unfortunate spread of the coronavirus forced companies to move operations to the homes of their employees. According to recent researches, the possibility to stay at home for office hours provides a great motivation by itself on the job market and people tend to gravitate towards […]
How to manage a remote call center?
With the outburst of the COVID-19 pandemic, all industries are forced to investigate what part of their operation can be performed from home. The call center would be an obvious answer, however it’s not as simple as it seems. There are multiple challenges to overcome in order to run a remote call center successfully, these […]