How to keep your remote agents motivated?
2020 is the year of the big global pandemic. The unfortunate spread of the coronavirus forced companies to move operations to the homes of their employees. According to recent researches, the possibility to stay at home for office hours provides a great motivation by itself on the job market and people tend to gravitate towards […]
5 signs you need a new call center software
Nowadays it’s more important than ever to keep up with the newest trends and offer the most up-to-date solutions to the end-users, in order to stay relevant on the market. If any of the following signs are true about your call center, it may be time to think about updating the software you are using. […]
Boost the customer experience with video identification!
2020 is a challenging year for the business world. With the outbreak of COVID-19 it became unusually hard to meet the predefined targets, especially in the customer-facing industries. However, it’s not only the companies, who suffer the consequences of the lockdowns and quarantines. End-users also have a hard time managing their everyday life while being exiled […]
Increasing efficiency with smart call center management
Not all call center agents are the same. Maybe they all had the same training and work according to the same guidelines, yet their performances differ. This is not really revolutionary information, but now you can use it to your advantage with the smart queueing tool of the Nexios portal. Every database has different ranges […]
Recession & Cloud
We all know it’s coming sooner or later. Some might not be affected at all; some might feel it more than others. Either way, impact is almost always visible and usually, not being prepared for it hardens the blow. Even if we put recession aside, operational costs of running almost any business nowadays are growing and, […]