Comprehensive browser-based contact center platform.

No installation, no commitments and predictive pricing.

Customer oriented

Understanding our customer requirements and objectives is important to us. We listen and work together with our customers to create a contact center platform which can offer best customer experience with ease of use. Nexios enables instant access to the latest product updates without downloads, plugins or any updates on your side.

Cost-effective and scalable

Nexios is a cost-effective solution due to multi-tenancy support, it’s completely managed by our engineers and requires no IT staff on your side, no upfront investment and implements pay-as-you-go pricing model. With integrated mobility, you can serve your customers from any location, anytime. Agents only need a browser and internet connection.

Quickly deployable

With intuitive and user-friendly user interface, real-time administration and analytics you’re in the control of your contact center. Nexios as hardware-free solution offers quick deployment without setup hassle in your business environment.

Find it out for yourself!

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Clients we're honored to support

Nexios is allowing us to organize our work more effectively, which led to a significant increase of productivity. Thanks to the smart queuing setup agents work on calls based on their specialty, so we are not wasting time on transfers anymore.

Margon Media

Since we are using the Nexios platform, we have access to excellent analytics and reporting, providing a complete overview of our work, so we have the ability to constantly improve and provide better service to our customers.

Vodovod i Kanalizacija Split

With a simple dashboard and automation of processes, Nexios has greatly contributed to the high level of response rate that we maintain on a monthly basis (>90%). The support team is always available and up to date in troubleshooting, and always open to develop a new feature if the need arises.

Decathlon

Since we have decided to implement Nexios, our results couldn't be more convincing. We wanted to be able to measure everything in order to improve and Nexios made sure to present us with a fully customized solution, even when we had several additional requests regarding analytics.

TellMe

Our call center went through a transformation when we started using the Nexios platform. With the new features we can finally have a clear overview of the processes. The tools that are now available to us are supporting the call center to be capable of providing that high level of customer service, our users are expecting from us.

Advantages

Nexios offers enterprise-grade service without additional hardware or software. All you need is internet connection and browser.

Usability

No coding or certifications is required to administer or maintain the Nexios platform. Administrative tasks are just a few-clicks away and all required configuration can be executed in real-time according to your needs.

Mobility

Take calls from any location because all you need is a browser and Internet connection. Manage your contact center in real-time, access your analytics, contact history, campaigns or call recordings from any location.

Performance

Access historical and real-time analytics to measure and optimize your contact center performance. Nexios dashboard displays real-time metrics and prebuilt reports give you a historical overview and analytics.

Why Nexios?

Cloud based

Nexios is cloud-based platform provided as a monthly service without the need to invest in expensive hardware or software. Instead of having to design, build, manage and maintain your contact center yourself, Nexios will do it for you.

Analytics

Get insight into your day-to-day operations and performance with built-in reports and analytics. You can get detailed info about each inbound or outbound contact at any time at one place. Export your historical and analytical data for further analvsis.

Agent mobility

Agent or supervisors only need an Internet connection, computer, and headset and they're ready to get started. With all the information available agents can be more effective from any location.

Cost effective

Nexios is a cost-effective and all-inclusive solution and offers one price for all the features. Run your business with an enterprise-grade platform and scale your business up and down as you need it and when you need it.

Customization

Customize your call-flows, campaigns, activities, contacts data. Integrate your legacy systems with Nexios using a full-featured REST API. Use and switch providers based on the best rates because Nexios offer telco lock-in free environment.

Continuous development

We're continuously developing Nexios in order to bring the latest technology and features to end users. Nexios enables instant access to the latest updates without downloads plugins or any updates on vour side.

Customized features for any requirement.

See the list of features