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Find out more about the latest news in the field of telecommunication, technology and call center management.

Live chat as part of the CRM system

In 2022, companies are thriving to create an omni-channel approach when communicating with their customers. Nowadays, offering multiple solutions to get in touch with your

CRM: On premise vs. Cloud

Cloud-based CRM systems are becoming increasingly popular as the simplest way to store and process your data. But, is it always the right choice? Some

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