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Find out more about the latest news in the field of telecommunication, technology and call center management.

How to evaluate agents effectively?

Agent evaluation has been a vital part of managing call centers since forever. Assessing the performance of the frontline workers is not only important for

Live chat as part of the CRM system

In 2022, companies are thriving to create an omni-channel approach when communicating with their customers. Nowadays, offering multiple solutions to get in touch with your