How to use IVR effectively and improve the customer experience
IVR or interactive voice response is an automated system response to answer calls and support the call center by providing instructions to customers. The callers
IVR or interactive voice response is an automated system response to answer calls and support the call center by providing instructions to customers. The callers
In 2022, companies are thriving to create an omni-channel approach when communicating with their customers. Nowadays, offering multiple solutions to get in touch with your
There are countless articles and comparisons regarding software and solution choices online and it is so for a good reason. Today, in 2022, the market
The coronavirus pandemic has drastically changed our lives during the past 2 years. Businesses had to adapt to remote working conditions, virtual meetings and online
Cloud-based CRM systems are becoming increasingly popular as the simplest way to store and process your data. But, is it always the right choice? Some
We can all agree, that every call center needs key performance indicators in order to maximize efficiency, to celebrate achievements and to find out which
Nexios is a comprehensive browser-based contact center platform.
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