Nexios

Manage your inbound or outbound campaigns in an efficient way. Create as many campaigns as you like, import contacts and fine-tune your campaigns behavior. Restrict access to a particular campaign and set next call delay, max retries, release cause call filter, … Choose between manual, progressive or preview dialer options. During the campaign, each contact can be assigned to a new campaign as a lead or prospect.

Create custom campaign polls or even copy existing one from other campaigns. Collect all your poll data in one place and use built-in reports and analytics to cross-check your data.

Call disposition represents a set of predefined labels to clearly describe the outcome of the call. By using a call disposition agent is capable to label each inbound or outbound call and help other team members to better understand call status. Combining call disposition with call topic input agent can describe the outcome of the call more clearly. It’s possible to create as many call disposition labels as required and even copy them between campaigns.

The system allows for bulk reset of campaign call items. This way you can re-run all “not answered” contacts once again.

Get detailed campaign statistics such as overall campaign progress, number of answered calls, number of failed calls, rescheduled calls, release causes, etc.

Choose between multiple dialing options and keep your agents at peak efficiency.

The system allows for direct call contact and call reschedule. The re-scheduled items (depending of the call disposition value), can appear on the Activity Tab for the agent who performed the reschedule.

The system allows for direct call contact and call reschedule. The re-scheduled items (depending of the call disposition value), can appear on the Activity Tab for the agent who performed the reschedule.

Give your team leaders an option to closely monitor agent activities and share and allocate due activities between agents.

Get your customer service up and running.