Email messaging is an essential method of ad-hoc communication and plays a fundamental role in conversing with clients and providing an elevated customer experience.
On the Nexios platform agents can send and receive emails the same, simple way as they are handling calls. As an all-in-one communication solution, you can enjoy the benefit of having one application for all the conversational needs, instead of using multiple tools to serve your call centre.
Nexios offers flexible, customized email messaging integration methods, so the platform is tailored to your needs, whether you are using one or multiple communication channels.
Build as many plain text or HTML templates as you’d like and use them again and again in order to save time and resources.
Categorize incoming emails based on certain keywords or subjects for a simplified and more effective workflow.
Send and receive attachments without formatting restrictions. Share documents and photos with your clients and provide a more efficient customer service.
Use email messaging as part of task management, see the complete history of each contact including every other channel and mode of communication.
Nexios is a comprehensive browser-based contact center platform.